Terms of Use

 

 

Seller Information

 

Shinzi Katoh Design

Sakashita-Cho 5-1215-669 Kasugai City, Aichi, Japan

480-0305

Phone: +81 (0) 568-90-2108

FAX: +81 (0)568-88-7863

E-mail: shopping@shinzikatoh.com

 

Contact Person

 

Shinzi Katoh

 

Pricing

 

The price displayed for products on our website represents the full retail price of the product itself.

 

Handling Charges

 

Shipping charges are determined by the shipping method you select at checkout and the total weight of the package. 

 

Any customs and import duties will be charged after the parcel reaches its destination country.

 

These charges must be paid by the recipient of the parcel.

 

Please check with your local customs or government office for further info on taxes and duties for your country.

 

Payment

 

All payments must be made in JAPANESE YEN.

*We accept PAYPAL.

*We accept the following credit cards: VISA, MasterCard, Diner's Club

 

How to Order

 

If this is your first time placing an order, please register a new account.

Otherwise, please login below.

Registration helps protect your confidential data and allows us to better serve you.

Delivery time & date After confirming your payment we will process and ship your order within 14 business days via EMS (International Express Mail Service) or via Surface.

Delivery time AFTER processing : EMS 4-7days, surface 2 mounths

 

 Delivery time & date

 

After confirming your payment we will process and ship your order within 14 business days via EMS (International Express Mail Service) or via Surface.

 

Delivery time AFTER processing : EMS 4-7days, surface 2 months

 

ATTENTION PLEASE!  Delivery may not be available in some areas because of war, natural disaster, strikes, riots, terrorism or other unforeseen events. 

 

Payment Method

 

PayPal , Credit Card

 

Exchange/Return/Cancellation

 

 

■Canceling an order

 

If you wish to cancel your order, please e-mail us within 24 hours of receiving the order confirmation mail.

 

■Return Policy

 

Within 7 days of delivery of your shipment, including gifts, you may return any items to us EXCEPT in the following situations:

 

1) Used, worn or damaged products and products outside/without original packaging, tags removed or missing accessories.

 

2) Any custom-made or special-order products.

 

3) Food or tea products .

 

4) Seconds/imperfect items.

 

**All shipping and handling fees will be paid by the customer.

 

**In case the item you received is defective, we will refund or provide a replacement without any additional fees.

 

**For items damaged or broken during shipping, please see below.

 

Missing parcels /Items damaged during shipping

 

If your shipment is damaged or articles are missing at the time of delivery, please request an investigation by your local post-office by submitting a tracking request form.

The tracking period is six months from the day you receive the “notice of order shipping” e-mail.

This email contains the tracking number.

Depending on the value of the article(s), they may pay a maximum of 2 million yen for your loss.

 

Please  notify us via email as well.   We may have information from the shipping agent on this side.

 

Customs, Duties, and Taxes

 

Important! Please read.

 

Orders that are shipped to countries outside of Japan may be subject to import taxes, customs duties and fees levied by the destination country.

 

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches that country.

 

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

 

Customs policies vary widely from country to country; please contact your local customs office for further information.

 

When customs clearance procedures are required, it may result in delays beyond our original delivery estimates.